Purchase and delivery terms

TERMS AND CONDITIONS OF PURCHASE AND USE

1. General Terms, Scope and Validity

1.1. These Terms and Conditions of Purchase and Use (hereinafter "Terms") apply to all legal relationships arising between any persons (hereinafter "Customer") and the online store cidermill.eu (hereinafter "Store") when purchasing products through the Store.

1.2. In addition to these Terms, the legal relationships arising from purchasing products through the Store are governed by the laws of the Republic of Estonia, including the Law of Obligations Act, Consumer Protection Act, Personal Data Protection Act, laws regulating e-commerce, and principles of good faith and business practices.

1.3. The Store reserves the right to modify these Terms and the price list based on its development and in the interest of better and safer use. Changes and amendments to the Terms and price list will be announced through the cidermill.eu website, and changes and amendments will take effect from their publication on the cidermill.eu website. If the Customer submits their order before the Terms changes take effect, the Terms valid at the time of order submission will apply to the legal relationship between the Customer and the Store, unless otherwise provided by law or in these Terms.

2. Prices

2.1. Store prices are valid during the invoice payment period specified in section 4.2.

2.2. All prices include VAT. The standard VAT rate is 22%, certain products may be subject to different VAT rates according to applicable legislation.

2.3. Shipping costs will be added to purchased products, which are calculated and displayed on the product page or in the Customer's shopping cart before order confirmation.

2.4. If the product price has been incorrectly entered by cidermill.eu and the Customer is notified before or after the Customer submits the order, and the Store and Customer cannot agree on a new price, the Store has the right to withdraw from the sales transaction, cancel the Customer's order and refund the amount paid for the order.

3. Shopping Cart and Order Placement

3.1. The Customer's shopping cart is created when the Customer has clicked on "Add to Cart" and "Checkout".

3.2. The Customer can change the number of products in the shopping cart in the "Quantity" field.

3.3. On the order form page, the Customer enters the required information. The Customer selects the delivery method and payment method. According to the selected payment method, the Customer is directed to the Store's partner payment page maksekeskus.ee, EveryPay or bank link page where the order can be paid for. After payment, an automatic order confirmation is sent to the Customer's email address (if the order has not arrived, we recommend checking your email spam folder).

3.4. Care must be taken when placing an order, as the accuracy and correctness of the information provided determines the fast and problem-free delivery of purchased products.

3.5. The product sales contract is considered concluded (Contract enters into force) from the moment when 100% of the invoice amount presented by cidermill.eu has been paid for the order.

4. Order Payment

4.1. Products can be paid for in the following ways:
- Bank links specified on the purchase process page
- Bank transfer
- Credit or debit card

4.2. The sales order is sent to the Customer by email and must be paid in full according to the selected payment method.

4.3. If installment payment options are available, the corresponding terms and partners are separately displayed on the payment page.

5. Product Delivery and Handover

5.1. After the order enters into force according to section 3.5, products are delivered via the delivery method selected by the Customer when placing the order.

5.2. The usual delivery time within Estonia is 2-5 business days from the order entering into force. The exact delivery time depends on the selected delivery method and destination location.

5.3. If the product ordered by the Customer is not in stock and must be specially ordered from the supplier, and it is obvious that delivery within the timeframe specified in the product description is not possible, and in other cases where timely delivery of products is not possible due to circumstances for which the Store is not responsible, the Store will notify the Customer via the contact phone or email provided when placing the order within 2-5 business days from the Contract entering into force according to section 3.5 and will also announce the expected delivery time of the product ordered by the Customer. If the Customer loses interest in purchasing the product due to the longer delivery time, the Customer has the right to cancel their order (see details in sections 6.1 and 6.3) and the amount paid by the Customer (including shipping costs) will be refunded to the Customer.

5.4. For cross-border delivery, additional customs duties and fees may apply for which the Customer is responsible. Delivery time may be longer for cross-border delivery and depends on the destination country. The Store offers worldwide product delivery.

5.5. Goods are delivered to the address specified by the Customer when placing the order. Later changes to the destination are not possible.

5.6. The Customer must ensure the accuracy of contact information provided when placing the order to avoid delays and misunderstandings in product delivery. Cidermill.eu and the transport service provider are not responsible for delays in product delivery and misunderstandings that arise if the delay or misunderstanding is due to inaccuracy or incorrectness of the data provided by the Customer when placing the order.

6. Order Cancellation and Product Return (Right of Withdrawal)

6.1. Return Costs and Return Process:

6.1.1. When exercising the right of withdrawal, the Customer bears the direct costs of returning the goods, except when:
- The product is defective or damaged
- The Store has made an error (sent wrong product, wrong quantity, etc.)
- The order is delayed more than 10 business days from the agreed delivery time

6.1.2. Indicative return cost prices:
- Return within Estonia to parcel machine: €3-5
- Return within Estonia by courier: €6-15 (depending on package size and weight)
- Return to our Pärnu store (Suur-jõe 71, 80042 Pärnu): FREE
- International return: according to destination country postal service rates

6.1.3. Return process step by step:
1. Submit withdrawal notice within 14 days of receiving the goods by email to info@fermetech.eu
2. In the notice, indicate: order number, contact details, withdrawal date
3. You will receive confirmation and return instructions within 2 business days
4. Pack the product securely (original packaging is not mandatory)
5. Send the product back within 14 days of submitting the withdrawal notice
6. Money will be refunded within 14 days of receiving the product at our warehouse

6.2. According to the Law of Obligations Act, consumers have the right to withdraw from a contract concluded in an online store within 14 days from receiving the product. The right of withdrawal applies only to natural persons, i.e., consumers who purchase products outside their economic or professional activities.

6.3. To exercise the right of withdrawal, the Customer must inform the Store of their decision to withdraw from the contract by an unambiguous statement (for example, a letter sent by email). For this purpose, the Customer may use the standard withdrawal form available on the cidermill.eu website, but this is not mandatory.

6.4. When canceling an order in the case specified in section 6.1, the amount paid for the purchase (including shipping costs) will be refunded to the Customer's bank account no later than 14 days from when the Store became aware of the Customer's wish to cancel the order, except in cases specified in section 6.5 of these Terms. When withdrawing from an order in the case specified in section 6.2, the amount paid for the purchase will be refunded to the Customer's bank account no later than 14 days from receiving the withdrawal notice and the returned goods arriving at the Store's warehouse.

6.5. If the returned product is damaged, used and the damage is caused by (I) circumstances not attributable to the Store; and (II) improper use of the product, the Store has the right to offset the decrease in product value against the amount paid by the Customer for the product and to be refunded to the Customer. For offsetting, the Store will send the Customer an offsetting statement to the Customer's email address. If the Customer does not agree with the decrease in value indicated in the offsetting notice, the Customer has the right to involve an independent expert to determine the decrease in product value. Costs related to the expert assessment are shared equally between the Customer and the Store, except if one party's position proves to be unfounded. In such case, the costs related to the expert assessment are borne by the party whose position proved unfounded.

6.6. The right of withdrawal does not apply in the following cases (according to Law of Obligations Act § 53 paragraph 4):
- If the product has been used, damaged and/or if the packaging has been opened;
- If the product is made considering the Customer's personal needs or made according to conditions submitted by the Customer (e.g., products made to Customer's measurements);
- If the product is perishable or the expiration date has passed;
- If it is a product in sealed packaging that is not suitable for return for health protection or hygiene reasons and if the packaging has been opened after delivery;
- If it involves the provision of financial services whose price changes in the financial market during the withdrawal period regardless of the provider, including contracts for services related to foreign currency or securities mentioned in § 2 of the Securities Market Act.

7. Warranty and Return of Non-conforming Products (Right to Claim)

7.1. The Store guarantees that all products sold comply with applicable European Union and Republic of Estonia requirements.

7.2. Each product has a manufacturer's warranty period during which the manufacturer guarantees that the product corresponds to the description given to the product and the properties promised by the manufacturer. Detailed warranty conditions are provided in the warranty document or other documentation accompanying the product.

7.3. The warranty does not exclude or limit the Customer's right to make claims arising from law or the Terms.

7.4. Cidermill.eu is responsible for product non-conformity and defects that appear within 2 years from the delivery of products to the Customer, unless otherwise stated in the product manual. If there is no such note in the product manual, a 2-year liability period applies.

7.5. In case of product non-conformity or defect, the Customer has the right to:
- Demand replacement of the product with a conforming and defect-free product
- Demand repair of the product
- Demand a price reduction
- Withdraw from the contract and return the non-conforming product at the Store's expense

7.6. When returning a non-conforming product, the amount paid for the product (including shipping costs) will be transferred to the Customer's bank account no later than 14 days from receiving notice of withdrawal from the contract and wish to return the product and from returning the product to the Store.

7.7. The warranty does not apply in the following cases:
- Malfunctions arising from product use caused by incorrect use of equipment and failure to follow user manual requirements
- Malfunctions arising from product use caused by its accidental or intentional damage by the Customer
- Malfunctions arising from product use caused by lightning or other natural phenomena (force majeure)
- Malfunctions and physical damage arising from product use resulting from unintentional or intentional physical damage
- Malfunctions and physical damage arising from product use caused by foreign objects, liquids, insects, excessive dust, etc. entering the device
- Malfunctions and physical damage arising from product use caused by use of non-original parts or unsuitable accessories
- Products and parts whose serial numbers, control stickers or marking stickers have been damaged, replaced or removed
- Software, including pre-installed software and operational malfunctions caused by software
- Damage resulting from incorrect use of the product, incorrect software installation or using the product for purposes for which it was not intended
- Consumable parts (filter bags, consumables, etc.) as well as packaging and documentation

8. Liability and Force Majeure

8.1. The Store is liable to the Customer and the Customer is liable to the Store for damage caused to the other party by breach of the Terms in cases and to the extent provided by the laws in force in the Republic of Estonia.

8.2. The Store is not liable for damage caused to the Customer or delay in product delivery if the damage or delay in product delivery is due to circumstances that the Store could not influence and whose occurrence the Store did not foresee and could not have foreseen (force majeure).

8.3. The Store's liability limit is limited to the product price paid by the Customer, except in cases where otherwise provided by law.

9. Personal Data Processing

9.1. The Customer agrees that the Store processes personal data submitted by them on the grounds and for purposes set out in the Store's privacy policy. The privacy policy is an integral part of the Terms and is available on the cidermill.eu website.

9.2. The Store processes the Customer's personal data for the following purposes:
- Order processing and fulfillment
- Customer communication and customer service
- Invoicing and accounting
- Marketing of Store services and products (only with Customer's consent)
- Management of Customer activity history

9.3. The Store retains Customer personal data only as long as necessary to fulfill the processing purposes under the Terms or to fulfill retention obligations arising from legislation.

9.4. The Customer has the right to:
- Access their personal data
- Request correction of incorrect personal data
- Request deletion of personal data
- Request restriction of personal data processing
- Object to personal data processing
- Request data portability

9.5. To exercise rights related to personal data, the Customer may contact the Store by email at info@fermetech.eu.

9.6. In case of a complaint regarding personal data processing, the Customer has the right to contact the Data Protection Inspectorate (www.aki.ee).

10. Dispute Resolution

10.1. Disputes between the Customer and the Store are resolved through negotiations.

10.2. If the dispute cannot be resolved through negotiations, the consumer has the right to turn to the Consumer Disputes Committee operating under the Consumer Protection and Technical Surveillance Authority (www.ttja.ee/tarbijavaidlused).

10.3. The consumer may also use the online dispute resolution platform (ODR platform) at https://ec.europa.eu/consumers/odr/.

10.4. If the dispute is not resolved in the Consumer Disputes Committee or otherwise by agreement, the Customer and the Store have the right to turn to the Pärnu County Court to protect their rights.

10.5. Disputes are resolved based on the laws in force in the Republic of Estonia.

11. Store Contact Information

Company name: FermeTech OÜ
Registration number: 11646366
Address: Suur-jõe 71, 80042 Pärnu
Email: info@fermetech.eu
Phone: +372 54502075

Business hours: weekdays 9:00-11:00 and 13:00-16:00
We respond to inquiries within 2 business days.

Return form is available on our website at www.cidermill.eu/returns

Terms last updated: 03.11.2025